Contacting Support

Contacting Support

Contacting Customer Support

The customer support feature allows users to easily contact the Help Centre via chat, email or call options within the app for resolving queries or issues.

Steps for Mobile:

  1. Launch the Home Food Spot app on your mobile device and log in to your account.

  2. Click on the Hamburger Menu (☰) located on the bottom right side of the home page. 

  3. Tap the Help & Support option.

  4. You can see an option to chat with customer support on the bottom right corner.

  5. Initiate a chat with a customer support representative.

  6. Describe your issue clearly.

  7. The customer support team will review your concern and provide a solution promptly.

Steps for Web:

  1. Open your browser and go to www.homefoodglobal.com.

  2. Click on the Sign In at the top-right corner and enter your credentials..

  3. Choose your delivery location via current location, or Set From Map or from the saved address.

  4. Click on the Hamburger Menu (☰) located on the Top right side of the home page.

  5. Tap the Help & Support option.

  6. You can see an option to chat with customer support on the bottom right corner.

  7. Initiate a chat with a customer support representative by clicking on the Chat Now Button

  8. Describe your issue clearly.

  9. The customer support team will review your concern and provide a solution promptly.

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