Contacting Partner Support

Contacting Partner Support

1. How to Contact Partner Support

If you need assistance with orders, deliveries, or general inquiries, there are multiple ways to reach out to Partner Support.

Ways to Contact Support:

  1. Access the Support Section on the Landing Page:

    • The website's landing page features a Support section that helps sellers report issues with orders or deliveries.

    • It includes resources like FAQs, troubleshooting tips, and a direct contact link to the support team.

  2. Use the "Help and Support" Option in the Mobile App:

    • Inside the mobile application, navigate to the Help and Support section under the Hamburger Menu.

    • Here, sellers can submit queries about order or delivery issues, and the platform's support team will provide assistance.

  3. Send an Email to Partner Support:

    • Sellers can directly contact the partner support team by sending an email to the designated support email address (e.g., support@kitchenapp.com).

    • This is a good option for reporting more detailed issues or for those who prefer written communication.

2. Reporting Issues with the App for a Kitchen Application

When facing issues with the Kitchen application, it’s crucial for sellers to quickly report these problems to the support team to ensure smooth operations. Below are various ways sellers can contact partner support to resolve app-related issues.

Ways to Report App Issues:

  1. Access the "Help & Support" Section in the Mobile App:

    • Inside the mobile app, sellers can access the Help & Support section from the Hamburger Menu.

    • This option provides a direct line to submit a complaint or report any bugs or technical issues within the app.

  2. Use the "Contact Us" Form on the Website:

    • On the website's landing page, sellers can find a Contact Us form where they can describe app-related issues.

    • This form sends the details directly to the support team for a prompt resolution.

  3. Email Support for Detailed Assistance:

    • For more complex app issues, sellers can send an email to the partner support email address (e.g., support@kitchenapp.com).

    • Providing as much detail as possible, such as device type, app version, and error messages, helps speed up the troubleshooting process.

By using these methods, chefs can efficiently address any issues they encounter and keep their business running smoothly.

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