Here are some frequently asked questions (FAQs) to help you manage your Home Food Chef App efficiently.

1. How do I view my orders?

• Open the Home Food Chef App.
• Sign in with your account credentials.
• Navigate to the "Orders" or "Order History" section from the main menu.
• View a list of:
  • Current orders.
  • Past orders.
  • Pending orders, along with their statuses.

2. How do I update promotions and offers?

• Open the Home Food Chef App.
• Go to the "Promotions" or "Offers" section in your account settings.
• You can:
  • Apply new promo codes.
  • Add new offers.
  • Update existing ones.
• Save the changes for them to take effect.

3. Can I cancel an order once accepted?

• Cancellation depends on the order status:
  • If the order hasn't been prepared yet, you may cancel it through the app.
  • If the preparation has started or the order is already dispatched, cancellation may not be possible.
• To check, go to the "Order Status" section or contact support for more details.

4. How do I update my payment method?

• Open the Home Food Chef App.
• Go to "Account" or "Payment Settings".
• You can:
  • Add a new credit/debit card.
  • Update existing payment preferences.
  • Link an alternative payment method (e.g., digital wallet).

5. How do I assign a driver to an order?

• Open the Home Food Chef App.
• Navigate to the "Orders" section.
• Find the order that needs a driver.
• Tap "Assign Driver" or "Manage Delivery".
• Choose an available driver from the list and confirm the assignment.

6. How do I deal with customer complaints?

• Open the Home Food Chef App.
• Navigate to the "Customer Feedback" or "Support" section.
• Here, you can:
  • View customer complaints or feedback.
  • Respond directly by offering a resolution or explanation.
  • Escalate serious complaints to customer support for further resolution.

7. How do I resolve order disputes and refund requests?

• Open the Home Food Chef App.
• Go to the "Disputes" or "Support" section.
• Review the details of the dispute or refund request.
• You may:
  • Offer a resolution directly (e.g., replacement or partial refund).
  • Escalate the issue to customer service for further investigation.

8. How can I update my business timings?

• Open the Home Food Chef App.
• Navigate to the "Business Settings" or "Operating Hours" section.
• Edit:
  • Daily operating hours.
  • Special timings (e.g., holidays or special events).
• Save the changes to ensure customers see the updated hours.