FAQs for Home Food Spot App

FAQs for Home Food Spot App

Here are some frequently asked questions (FAQs) to help you navigate the Home Food Spot User App efficiently.

1. How do I view my loyalty points?

  • Go to the Profile section.
  • Select Loyalty Points to view:
    • Your total points.
    • Their redemption status.

2. What should I do if I have forgotten my password?

  • Tap the Sign In button.
  • Select Forgot Password.
  • Enter your registered email or phone number.
  • Follow the on-screen instructions to reset your password.

3. How can I check my expected delivery time?

  • After placing an order:
    1. Go to My Orders.
    2. Select the active order.
    3. View the real-time delivery status and the estimated delivery time.

4. Can I change or cancel my order once it's placed?

  • Orders can only be canceled before preparation begins.
  • To check if cancellation is possible:
    1. Go to My Orders.
    2. Select the order.
    3. Look for the "Cancel Order" option.
    4. If available, tap to cancel.

5. How can I give tips to the delivery driver?

  • You can tip the driver:
    1. During checkout while placing your order.
    2. After delivery using the Gratify option on the order details page.

6. How do I update my delivery address?

  • Go to My Address.
  • Either:
    • Update your existing addresses.
    • Add a new address.

7. What if I receive the wrong order?

  • Contact Customer Support via the app’s Help section.
  • Provide your order details for assistance.
  • The support team will help resolve the issue.

8. What payment methods are accepted?

We accept the following payment methods:

  • Cash on Delivery (COD).
  • Wallet Payments.
  • Online payments via Stripe.


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