1. How do I view my loyalty points?

• Go to the Profile section.
• Select Loyalty Points to view:
  • Your total points.
  • Their redemption status.

2. What should I do if I have forgotten my password?

• Tap the Sign In button.
• Select Forgot Password.
• Enter your registered email or phone number.
• Follow the on-screen instructions to reset your password.

3. How can I check my expected delivery time?

• After placing an order:
  1. Go to My Orders.
  2. Select the active order.
  3. View the real-time delivery status and the estimated delivery time.

4. Can I change or cancel my order once it's placed?

• Orders can only be canceled before preparation begins.
• To check if cancellation is possible:
  1. Go to My Orders.
  2. Select the order.
  3. Look for the "Cancel Order" option.
  4. If available, tap to cancel.

5. How can I give tips to the delivery driver?

• You can tip the driver:
  1. During checkout while placing your order.
  2. After delivery using the Gratify option on the order details page.

6. How do I update my delivery address?

• Go to My Address.
• Either:
  • Update your existing addresses.
  • Add a new address.

7. What if I receive the wrong order?

• Contact Customer Support via the app’s Help section.
• Provide your order details for assistance.
• The support team will help resolve the issue.

8. What payment methods are accepted?

We accept the following payment methods:

• Cash on Delivery (COD).
• Wallet Payments.
• Online payments via Stripe.