Paying for Orders    

Easily pay for your orders using credit/debit cards, mobile wallets, or Cash on Delivery (COD) through the app’s secure and user-friendly payment system.

Steps for Mobile:  

1. Launch the App: Open the installed Home Food spot application on your mobile device.
2. Add Items to Cart: Select your favourite dishes or meals from kitchens and add them to your cart.
3. Proceed to Checkout: Tap the cart icon and click the "Proceed to Checkout" button.
   
4. Choose a Payment Method:                                                                                                Select your preferred payment method:
5. Credit/Debit Card: Enter your card details (card number, expiry date, CVV) and save the card for future use if desired.
   
6. Wallets: Choose from available wallets.
   
7. Cash on Delivery (COD): Choose COD to pay in cash upon receiving your order.
   

1. For card and wallets, confirm and authenticate.
   
2. For COD, simply confirm the order.
   

1. Open the Website: Visit the official Home food app website in your web browser and log in to your account.

2. Add Items to Cart: Browse restaurants, select dishes, and add them to your cart.

3. Proceed to Checkout: Click on the cart icon and choose "Checkout."

4. Select Payment Method:

• Credit/Debit Card: Enter card details and save them securely for future transactions.

• Wallets: Choose from available wallets.

• Cash on Delivery (COD): Select COD for paying in cash during delivery.

5. Confirm Payment:

• Authenticate wallet or card payments.

• For COD, confirm the order without further steps.

6. Order Completion: A confirmation page will display your order details and estimated delivery time.

Steps for Mobile:  

1. Launch the App: Open the installed Home food spot application on your mobile device.

2. Add Items to Cart: Select your desired food items from restaurants and add them to your cart.

3. Proceed to Checkout: Tap the cart icon and click the "Proceed to Checkout" button.

4. Access Coupon Options: Look for a “Add coupon” option on the checkout screen.

5. Select a Coupon:

1. Choose from the list of available coupons displayed in the app.

2. Alternatively, manually enter a coupon code in the text box.

6. Apply the Coupon:

1. Tap the "Apply" button to activate the coupon.

2. The discount will be displayed and deducted from the total amount.

7. Complete Payment: Proceed with your selected payment method (Credit/Debit Card, Wallet, COD) to finalize the order.

8. Order Confirmation: The final price with the discount applied will appear on the order confirmation page.

Steps for Web:  

1. Open the Website: Visit the official Home food spot app website in your web browser and log in to your account.

2. Add Items to Cart: Browse restaurants, select food items, and add them to your cart.

3. Proceed to Checkout: Click the cart icon and proceed to the checkout page.

4. Locate Coupon Option: Look for the “Add coupon” section on the checkout page.

5. Select or Enter Coupon Code:

          a.Choose from available coupons listed on the page.

          b.Alternatively, enter your promo code manually in the provided field.

6. Activate Coupon:

            a.Click on the “Apply” button to activate the discount.

            b.The updated total amount with the discount applied will be shown.

7. Finalize the Payment: Continue to choose a payment method and complete the transaction.

8. Order Confirmation: Review your final order details with the applied discount on the confirmation page.

Quickly resolve payment issues through in-app support options, such as retrying payments, checking transaction status, or contacting customer support.

Steps for Mobile:  

1. Launch the App: Open the Home food spot application on your mobile device.

2. Go to Order History: Navigate to the "My Orders" or "Order History" section from the app’s main menu.

3. Identify the Affected Order: Locate the order with the payment issue, marked with a pending or failed status.

4. Check Payment Status: Tap on the order to view details and check if the payment was deducted or marked as failed.

5. Retry Payment (If Applicable): For failed transactions, click on the “Retry Payment” button to attempt payment again using a different method or the same method.

6. Contact Support:

• Go to the "Help" or "Support" section in the app.

• Select the relevant payment issue topic (e.g., payment failed, duplicate charge, refund not received).

7. Submit Details: Provide required details such as order ID, payment method, and screenshots of the transaction (if available).

8. Wait for Resolution:

• The support team will contact you with updates or initiate a refund if applicable.

• You can track the issue status in the "Support Tickets" section of the app.

9. Reorder (Optional): If the issue persists, place the order again using a different payment method.

Steps for Web:

1. Open the Website: Visit the official Home food spot application website and log in to your account.

2. Access Order History: Click on the "My Orders" or "Order History" tab in the navigation menu.

3. Select the Problematic Order: Find the order with the payment issue and click on it for more details.

4. Check Payment Details: Review the payment status (e.g., successful, pending, or failed) displayed in the order details.

5. Retry Payment (If Required): Click the “Retry Payment” button if the transaction failed and attempt the payment again using a different method.

6. Contact Support:

• Go to the “Help” or “Support” section, and select the category related to your payment issue.

• Submit your order ID, payment details, and any supporting screenshots or proof of transaction.

7. Track Support Query: Use the website’s support portal to monitor the status of your complaint.

8. Refund or Reorder:

• If the payment was deducted but the order was not placed, wait for a refund confirmation.

• Alternatively, reorder the items using a different payment method.

Easily convert your loyalty points to wallet balance at a rate of 50 points = 1 pound, and use the balance for future orders.

Steps for Mobile:  

1. Launch the App: Open the Home food spot application on your mobile device.
2. Go to Loyalty Points Section: Navigate to the "Loyalty Points" section from the main menu or Hamburger in Home page.
3. Check Loyalty Points: View your available loyalty points displayed in the rewards section.
4. Select Convert Option: Tap on the “Convert to Wallet Money” button.
5. Enter Conversion Amount: Specify how many points you want to convert (minimum 50 points). The app will show the equivalent amount in pounds (e.g., 100 points = 2 pounds).
6. Confirm Conversion:
7. Tap the “Convert” button to complete the process.
8. The converted amount will be added to your wallet balance instantly.
9. Check Wallet Balance: Go to the wallet section to see the updated balance, which can be used for future orders.
   

Steps for Web:  

Redeem loyalty points for wallet balance directly on the website at a rate of 50 points = 1 pound, and use it to pay for your orders.

1. Open the Website: Visit the official Home food spot application website and log in to your account.
2. Navigate to Loyalty points Section: Check your current loyalty points displayed in the rewards section.
3. Initiate Conversion: Click on the “Convert to Currency Now” button to start the conversion process.
4. Specify Points to Convert: Enter the number of points you want to convert (in multiples of 50). The equivalent amount in pounds will be displayed (e.g., 150 points = 3 pounds).
5. Confirm Conversion: Click “Convert” to transfer the points to your wallet.
6. Check Updated Wallet Balance: Go to the wallet section to view your updated balance, now ready to use for placing orders.