How to cancel an order

The order cancellation feature allows users to cancel their order directly through the app or website before it is confirmed by the kitchen.

Steps for Mobile:

1. Launch the Home Food Spot app on your mobile device and log in to your account.

2. Place an order.

3. Go to My Orders at the bottom of the page.

4. From the list of Running /Subscription orders, tap on the order you want to cancel.

5. Choose the Cancel Order option.

6. Select a reason for cancellation from the list.

7. Tap on Submit to complete the cancellation process.

Steps For Web:

1. Open your browser and go to www.homefoodglobal.com.
2. Click on the Sign In at the top-right corner and enter your credentials..
3. Select your delivery location using your current location, the map, or a saved address.
4. Place an order from the desired kitchen.
5. Click on the Hamburger Menu (☰) located on the Top right side of the home page.
6. Click On My Orders.
7. From the list of Running /Subscription orders, tap on the order you want to cancel.
8. Choose the Cancel Order option.
9. Select a reason for cancellation from the list.
10. Tap on Submit to complete the cancellation process.

Refund policy and timelines

The refund policy for online food delivery typically offers refunds for issues like wrong items or cancellations, with processing timelines varying from a few hours to several business days, depending on the issue and payment method.

Steps for Mobile:

1. Launch the Home Food Spot app on your mobile device and log in to your account.

2. Click on the Hamburger Menu (☰)  located on the bottom right side of the home page.

3. Tap the Refund Policy option.

Steps for Web:

1. Open your browser and go to www.homefoodglobal.com.
2. Click on the Sign In at the top-right corner and enter your credentials..
3. Select your delivery location using your current location, the map, or a saved address.
4. Click on the Hamburger Menu (☰) located on the Top right side of the home page.
5. Tap the Refund Policy option.

What to do if your order is incomplete or incorrect

If your order is incomplete or incorrect, contact customer support through the app or website to report the issue, and they will assist in resolving it, offering solutions like refunds, replacements, or credits.

Steps for mobile:

1. Launch the Home Food Spot app on your mobile device and log in to your account.

2. Click on the Hamburger Menu (☰) located on the bottom right side of the home page.

3. Tap the Help & Support option.

4. You can see an option to chat with customer support on the bottom right corner.

5. Initiate a chat with a customer support representative.

6. Describe your issue clearly.

7. The customer support team will review your concern and provide a solution promptly.

Steps for Web Application

1. Open your browser and go to www.homefoodglobal.com.

2. Click on the Sign In at the top-right corner and enter your credentials..

3. Choose your delivery location via current location, or Set From Map or from the saved address.

4. Click on the Hamburger Menu (☰) located on the Top right side of the home page.

5. Tap the Help & Support option.

6. You can see an option to chat with customer support on the bottom right corner.

7. Initiate a chat with a customer support representative by clicking on the Chat Now Button

8. Describe your issue clearly.

9. The customer support team will review your concern and provide a solution promptly.