1. How Does a Chef View Ratings?

Restaurants can view their ratings through Home Food, where customer feedback, star ratings, and comments are displayed for performance evaluation.

Steps for Mobile:

1. Log In to the App: Open the Home Food Chef app and sign in using your registered credentials.
2. Access "My Shop": Tap on the "My Shop" icon located in the middle of the footer section.
3. Navigate to the Reviews Section: Select the "Reviews" tab to view customer feedback.
4. View Ratings & Feedback: You will see a list of food items along with their ratings and customer reviews for performance insights.

Steps for Web:

1. Log in to Your Restaurant Account: Visit the Home Food website (https://homefoodglobal.com/login/restaurant) in your browser. Enter your credentials and log in.
2. Navigate to Business Management: Use the left-hand menu to locate the "Business Management" section.
3. Access Customer Reviews: Click on the "Reviews" option to open the customer review page.
4. View Ratings & Feedback: On the Customer Review page, you will see ratings and reviews for each food item, along with the date, reviewer's name, and contact number.
5. Check Detailed Reviews for a Specific Item: Clicking on a particular food item will navigate you to its dedicated review page, where you can view a detailed list of reviews, including:
   • Reviewer’s Name
   • Rating Provided
   • Review Content
   • Date & Time of Submission

2. How to Improve Your Kitchen’s Rating

A higher rating helps attract more customers and boosts your kitchen’s visibility on Home Food. Focus on food quality, service, and customer engagement to maintain positive reviews and improve your overall rating.

Steps to Improve Ratings:

1. Ensure High-Quality Food:
   • Use fresh ingredients.
   • Ensure proper packaging.
   • Provide clear menu descriptions to meet customer expectations.
2. Maintain Fast and Reliable Delivery:
   • Deliver orders on time.
   • Use secure packaging to prevent spills.
   • Keep customers informed about any unexpected delays.
3. Provide Excellent Customer Service:
   • Respond promptly to inquiries.
   • Resolve order issues quickly.
   • Maintain professional and courteous communication with customers.
4. Encourage Customer Reviews:
   • Request feedback politely.
   • Include a thank-you note in orders.
   • Actively respond to all reviews to show engagement and appreciation.
5. Offer Discounts and Promotions:
   • Attract and retain customers by running special offers.
   • Provide loyalty rewards.
   • Promote seasonal or popular dishes.
6. Keep Your Menu Updated and Accurate:
   • Regularly update menu items.
   • Clearly mention allergens and dietary options.
   • Offer variety to cater to diverse customer preferences.
7. Monitor and Improve Performance:
   • Track customer feedback.
   • Train staff on food handling and service best practices.
   • Maintain high hygiene and safety standards.

By following these steps, home chefs and restaurants can enhance their ratings and ensure a positive customer experience on Home Food.